Step 1
Reminder sent before the refill window
Enrolled clients receive service-related SMS reminders based on refill timing and the information provided during enrollment.
Customer care by text message
Prescription refill support that keeps patients from falling behind.
RxRelay Health helps enrolled clients manage routine prescription refills with clear SMS reminders, simple authorization, and refill coordination support when requested.
SMS reminders
Opt-in clients
Caregiver friendly
For enrolled clients and authorized caregivers. Not for emergencies or clinical advice.
How it works
A simple refill workflow, without another app to manage.
RxRelay Health keeps the process focused: remind, confirm, coordinate, and follow up when information is available.
Step 2
The client authorizes the next step
The client or authorized caregiver confirms whether RxRelay Health should help request the refill from the pharmacy.
Step 3
RxRelay Health follows up
When requested, RxRelay Health helps coordinate the refill request and sends service updates when available.
Support model
Designed for routine refill coordination, not noise.
The service is built for practical customer care: clear reminders, documented consent, caregiver visibility, and plain-language updates.
Plain SMS messages
Clients receive simple text messages about refill reminders, confirmation requests, refill submissions, status updates, and support commands.
Caregiver-friendly communication
Authorized caregivers can be included when appropriate so family members or support contacts stay aware of refill activity.
Respectful use of information
Mobile numbers and SMS consent are used for RxRelay Health service messages and are not shared for marketing or promotional purposes.
Real-world pharmacy context
RxRelay Health was shaped by pharmacy experience, including common refill barriers like timing, authorization, and no-refill-left situations.
About RxRelay Health
Built by a pharmacist who has seen refill problems up close.
RxRelay Health started from a practical pharmacy problem: patients often want to stay adherent, but refill timing, phone trees, busy schedules, and unclear pharmacy updates get in the way.
The goal is not to replace the pharmacy or provider relationship. It is to add a simple layer of refill support for enrolled clients who want timely reminders and help coordinating routine refill requests.
Important boundaries
Clear support, clear limits.
RxRelay Health is a refill support service. It does not provide emergency services, medical diagnosis, medication changes, or clinical advice.
What clients should know
- For urgent medical needs, call 911 or contact a healthcare professional directly.
- Prescription decisions remain between the client, their prescriber, and their pharmacy.
- Clients can opt out of SMS messages at any time by replying STOP, or request assistance by replying HELP.
Contact
Questions about enrollment or SMS refill support?
Contact RxRelay Health for pilot availability, enrollment questions, or support with service-related messaging.